You turn on the tap and instantly it is there. Just as quickly as it appeared, it is gone. This daily miracle most people take for granted is of course, WATER . Your actual use may last only a few brief seconds, but that water will have an amazing journey. It starts as either lake water or groundwater (depending on where in the Region you are). Then it is pumped up to and through a Water Treatment Plant, where it is brought up to drinking water quality. Through a network of reservoirs, lift stations and underground pipes it is delivered to you, the user.

After that it begins the second half of its trip. From your home it travels through another network of gravity sewers, pump stations and force mains to a Wastewater Sewage Treatment Plant. At the Plant it is treated to minimize effects on the environment.

Environmental Services is responsible for the operation and maintenance of all Regional water purification and wastewater treatment plants, as well as all water distribution and wastewater collection systems.  We are also here to help or give advice on a 24-hour-a-day basis with regard to any problems you may have with your water service, wastewater lateral (the pipe connecting your house to the Regional wastewater / sewer system), or water meter. This service is supported through payment of your water and wastewater utility bill (as billed to you by your local Hydro-Electric Commission)

Halton Region owns and operates four Water Treatment Plants and seven Wastewater Treatment Plants throughout the Region. The operations staff at these Plants are responsible for the treatment of water and wastewater. If you would like to learn more about how these Plants work and see them in operation, individual or group appointments may be made by contacting the Supervisor of the facility you wish to tour. If you will be go